Refund & Cancellation Policy

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1. Subscription Billing

ZenBot is billed as a monthly recurring subscription of [PRICE — e.g. ₹999/month]. Your subscription renews automatically each month unless you cancel it before the next billing date.

2. Cancellation

You can cancel your subscription at any time from your dashboard, or by emailing vijayansena@gmail.com. Cancelling stops future billing — you will retain access to the Service until the end of your current paid billing period.

3. Refunds

Because the Service provides immediate access to software that begins operating on your exchange account as soon as it's activated, subscription fees are generally non-refundable once a billing period has started. This is standard for ongoing software subscriptions.

Exceptions where a refund may be considered, at our discretion:

• You were charged due to a verified billing error on our end (e.g. duplicate charge).
• The Service was completely unavailable (e.g. total outage) for a significant portion of your billing period, through no fault of your own.

To request a refund under these circumstances, contact us within 7 days of the charge with details of the issue.

4. What We Never Refund

We do not refund or compensate for trading losses incurred while using the Service. The Service places trades using your own funds based on a predefined strategy; trading outcomes (profit or loss) are a normal result of market activity and are entirely separate from your subscription fee. See our Terms of Service for more on this.

5. How Refunds Are Processed

Approved refunds are issued back to the original payment method via Razorpay, typically within 5-7 business days of approval.

6. Contact

For billing questions, cancellations, or refund requests, contact vijayansena@gmail.com.